🎉 Track Now for KSh 100 & Get KSh 1000* In Your Wallet. Use Code: TRACK100 | Limited Period Offer
Privacy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as:

  • Contact information (name, email, phone number)
  • Account credentials and preferences
  • Shipping and tracking information
  • Payment information (processed securely by third parties)
  • Communication records and support requests

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our tracking services
  • Send notifications about your shipments
  • Process payments and transactions
  • Improve our services and user experience
  • Communicate with you about our services
  • Comply with legal obligations

3. Information Sharing

We may share your information in the following situations:

  • With courier partners to facilitate deliveries
  • With service providers who assist our operations
  • When required by law or legal process
  • To protect our rights and prevent fraud
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your personal information
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@patalink.co.ke

Phone: +254 700 123 456

Address: Nairobi, Kenya